Experience cloud is a great way to connect Customers, Partners as well as Employees by setting up a platform for them to collaborate. This article talks about how the Experience cloud can help build the Customer portal.
A happy customer’s journey is not just an appropriate supply to the demand, there is much more than just delivering it. Actual customer experience starts after the product/service is delivered. And to bridge the gap between customer expectations and the firm's service, Salesforce offers this great Experience Cloud platform. Experience Cloud (formerly known as Community Cloud) is an online platform that helps firms to connect customers, partners, and employees.
How does Community Cloud Customer Portal bring out the best in you in serving your customers?
Self-service
Help Customers seek answers themselves, on their terms and time frame. Whether you need a knowledge base of FAQs, a self-service portal, or a collaboration forum, everything is covered here.
For instance, a customer can find answers to their questions through forums, and knowledge articles or can just directly reach out to customer service executives via tickets, live chat, etc.
Dynamic
Provide an experience for both B2B and B2C customers that includes features tailored to their complex needs.
Eg: Customer Community Portal, Partner Community Portal, and Employee Community Portal.
Industry Solutions
Bring external patients, clients, subscribers, distributors, and suppliers into a connected and secured process with powerful end-to-end solutions for your industry.
Create a customized experience for each user based on their role.
Eg.: A shoe company can create a customer portal with various groups of customers depending on their choice of shoes like hiking, trekking, sneakers, indoor wear, etc.
Individual Portals
Providing users with an approachable portal where they can access Knowledge articles. Users can update their accounts, also create and manage queries. They can also raise claims through support and Q&A forums.
For instance, a customer can raise a case or can have a live chat with an expert.
Build your Platform
Can be extended beyond prebuilt solutions to create flexible experiences confined to respective businesses with Experience builder.
Minisites
Empower marketers to create engaging sites and personalized landing pages to generate a new customer base for a new product launch, an upcoming event, and more.
For instance, on the occasion of women’s day, personalized discounts can be offered for all female customers along with empowering backgrounds and pages.
Thus, Experience cloud can become a 24/7 helping service agent for your customers. It helps companies make their customers feel valued and included.
Experience cloud is a great way to build a strong customer engagement strategy.
A site of the customers, for the customers, by the companies!
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Experience cloud is a great way to connect Customers, Partners as well as Employees by setting up a platform for them to collaborate. This article talks about how the Experience cloud can help build the Customer portal.
A happy customer’s journey is not just an appropriate supply to the demand, there is much more than just delivering it. Actual customer experience starts after the product/service is delivered. And to bridge the gap between customer expectations and the firm's service, Salesforce offers this great Experience Cloud platform. Experience Cloud (formerly known as Community Cloud) is an online platform that helps firms to connect customers, partners, and employees.
How does Community Cloud Customer Portal bring out the best in you in serving your customers?
Self-service
Help Customers seek answers themselves, on their terms and time frame. Whether you need a knowledge base of FAQs, a self-service portal, or a collaboration forum, everything is covered here.
For instance, a customer can find answers to their questions through forums, and knowledge articles or can just directly reach out to customer service executives via tickets, live chat, etc.
Dynamic
Provide an experience for both B2B and B2C customers that includes features tailored to their complex needs.
Eg: Customer Community Portal, Partner Community Portal, and Employee Community Portal.
Industry Solutions
Bring external patients, clients, subscribers, distributors, and suppliers into a connected and secured process with powerful end-to-end solutions for your industry.
Create a customized experience for each user based on their role.
Eg.: A shoe company can create a customer portal with various groups of customers depending on their choice of shoes like hiking, trekking, sneakers, indoor wear, etc.
Individual Portals
Providing users with an approachable portal where they can access Knowledge articles. Users can update their accounts, also create and manage queries. They can also raise claims through support and Q&A forums.
For instance, a customer can raise a case or can have a live chat with an expert.
Build your Platform
Can be extended beyond prebuilt solutions to create flexible experiences confined to respective businesses with Experience builder.
Minisites
Empower marketers to create engaging sites and personalized landing pages to generate a new customer base for a new product launch, an upcoming event, and more.
For instance, on the occasion of women’s day, personalized discounts can be offered for all female customers along with empowering backgrounds and pages.
Thus, Experience cloud can become a 24/7 helping service agent for your customers. It helps companies make their customers feel valued and included.
Experience cloud is a great way to build a strong customer engagement strategy.
A site of the customers, for the customers, by the companies!
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