What do the lending/mortgage institutions need, to transform the lending experience in a way that exceeds customer expectations and creates greater efficiencies for the lender?
1] Mobile based, streamlined experiences to customers
2] Connected platform that is transparent, satisfies customer experiences and allows lenders to standardize processes at scale.
3] Transformation in the mortgage process- typically a complex, slow-moving, document heavy process lacking in transparency, making it smoother, more transparent, more visible, and easier to track.
4] Improved engagement with brokers and customers, increasing efficiency, productivity, and visibility.
5] Greater internal collaboration which brings in innovation, agility and productivity
6] Technology that can deliver apps in weeks, not months or days. Platform that can simplify, standardise and automate processes to respond in real time.
7] Full visibility on thousands of mortgage applications.
8] Access to the complete status of mortgage applications via the platform and the ability to see and track all customer engagements with a 360-degree view of the customer.
9] These institutions need to reimagine the customer experience, providing accountability, track-ability, and visibility across digital and high-touch channels and delivering speed while managing risk.
10] A comprehensive platform that can act as an end-to-end container wherein mortgage processes from existing and third-party systems can be surfaced, allowing for a more streamlined and satisfying experience for both the customer and for the various stakeholders engaged in the origination process.